Our number one goal is to make you happy! Feel free to return any item that you are not thrilled to own. To return an item, please email us at email@example.com to secure a Return Authorization (RA) number. All RA requests must be made within 90 days post item delivery.
Before a credit is issued, the item must be returned and received by us. We do not refund shipping costs, or refund the cost of your return shipping. If your item is received in brand new condition and has not been used, we will refund 100% of your item cost. All returned items must in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.
Replace Defective Item
We stand behind each and every product. In the unlikely event that you receive a defective item, please contact us to request a replacement. All replacement requests must be made by emailing us at firstname.lastname@example.org to secure a Return Authorization (RA) number. Replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.
3 Year Warranty
Fearless Self Defense offers a limited warranty for 3 YEARS ON MOST PRODUCTS. Products with expiration dates, like pepper spray, have a warranty that is governed by the expiration date. Product must be shipped back to Fearless Self Defense for repair in original packing. Shipping charges for all returns are at the expense of the customer.
This warranty is extended only to the original purchaser. A purchase receipt or other proof of date of original purchase will be required before warranty performance is rendered. This warranty only covers failures due to defects in materials or workmanship, which occur during normal use. It does not cover damage which occurs in shipment (covered separately) or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product.
Orders of in-stock merchandise received Monday through Friday are shipped within 24 hours. Weekend and Holiday orders will ship the next business day. Your order will ship via USPS, FedEx or UPS Ground. We will ship from Salt Lake City, UT.
We do not ship outside the USA.
All shipping damage and breakage must be reported to us within 7 days of receipt as claims must be made with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please contact us at email@example.com to report any merchandise damaged by shipping carrier.
Questions about our warranty? Email firstname.lastname@example.org.